Returns, Refunds and Restocking Fees
Denago believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by Denago.com: All returns must be authorized and have a Return Authorization Number.

Returns of items in new and unused condition within 15 days of receipt

• You may return items in new and unused condition within 15 days of receipt for a full refund, less shipping charges.
• Please contact Denago for an RA number before sending your shipment.
• Return shipping charges are the responsibility of the recipient, unless we made a shipping error.
• We will issue a refund using the same payment method you used originally upon receipt, review, and confirmation of returned product.

Returns of used items within 15 Days of receipt

• Some products may be returned in used condition for a partial refund.
• Please contact Denago for an RA number and approval before sending your shipment.
• Return shipping charges are the responsibility of the recipient, unless we make a shipping error.
• We will issue a refund using the same payment method you used originally upon receipt, review, and confirmation of returned product.

Return information specific to eBikes

• eBikes can be returned if there are less than 25 miles on the odometer and the eBike doesn't have significant wear and tear.
• A restocking fee may be charged, depending on condition. Please contact Denago for guidance.

PLEASE KEEP IN MIND THAT THERE ARE NO RETURNS ON PARTS.

Refused Shipments (parts) – Percentage. 

• If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge 50% of the item's total  to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less 50%. Please note, in order to receive a refund, you must notify Denago eBikes of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Cancellations

• Order information is transmitted to our fulfillment centers every morning (Eastern Standard Time), hence, any requests for order cancellations must be initiated on the same day before 4pm CST. If the item is already fulfilled we cannot cancel even on same day requests.

Purchase made at retail brick-and-mortar partners
If you purchased a Denago eBike at a brick-and-mortar dealer, it cannot be returned to Denago.com. Each brick-and-mortar Denago dealer is an independent business that sets their own return and exchange policy. Please contact the place of purchase for guidance.