Addresses to which we ship: We ship across CONUS and currently cannot ship to Hawaii, Puerto Rico, and Alaska.

Shipping time: Normally 1-3 business day to process your order, and another 5-7 days for the order to arrive at your door. In the rare cases there may be a slight delay in shipment and you do not receive your order within 15 business days, feel free to contact us at cs@Denago.com

Shipping cost: All our bikes comes with free shipping across CONUS.

Shipping Carriers:  FedEx, UPS, DHL.

No Responsibility for Loss, Theft, or Damage:

Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service. In case your order gets lost, damaged, or stolen in transit, feel free to choose "Signature required" shipping method.

Damage to the outer packaging is not equal to item damage. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. Our Customer Service support team will assist with item issues.

Restocking fee:

For the returns of new and unused ebikes within 15 days of receipt. Please note we’ll charge a $200 restocking fee/per bike.

For the return of used ebikes within 15 days, we charge a restocking fee that is 20% of the total order value.

Deliveries that are refused will be charged a $200/per bike flat fee to partially cover our handling costs.

Approved returns of defective items within 15 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible for this.