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I received the wheel in a short time after I spoke with Kyle . The new wheel runs great and it's like having a new bike ..
Kyle has been great to work with and I feel he genuinely wants to solve any issues you might have with my bike .
Thank you for the prompt attention to resolving our customers warranty claim.
We appreciate the entire team at Denago!
Sincerely,
Scott Chapman
Bike Shop manager
Brake Lever ONLY Rear/Right JAK NUTT Hydreualic w/compression nut, bap and brake cut off,City 1 City 2 Commute
For some reason, I did not have the correct key to remove the battery on my new Denago bike. I called Customer Service and Ryan asked me to send a photo of the key hole on the bike. He apologized (although it was probably the store's fault) and immediately sent me the correct keys at no charge.
Have had them for 2 years and they have performed way beyond our expectations. It was a game changer for us. Being able to purchase them from a dealership made all the difference in having a brick and mortar place take care of it and more importantly, being able to try them out.
Very quick response. Sent replacement keys.
First off, I was skeptical of the color of the bike on the web site. When I opened up the box, what a wonderful surprise that the color is this very rich metallic blue, almost like I have seen on a few BMW’s. Truly a beautiful blue.
Second, this is my 3rd Denago bike. The packaging is always done with care and speaks volumes to how they must view their own bikes.
Thrid, this bike out of the box was tuned, and ready to ride. The larger screen is a great plus. The tires have some tread, so can handle the Colorado conditions very well. The handling of the bike is just about perfect. I have a new favorite eBike. The Cargo LT is worth a serious look for anyone considering a great riding eBike. The plus is that it is also a cargo bike for those times you need it.
Not sure why, but the washers did not fit on the screws and we had to go to Lowe’s to get new washers. The final product is great and looks good, but the hardware should actually fit the device
Hello, good day, we have not received the parts yet, could you help me check what happened please?
Greetings
Thank you.
My bike recently developed a “glitch”, the display would not power up. One text to Denago Customer Support, they diagnosed the problem, and shipped out the parts. A great company to deal with.
Battery - Lithium-Ion Battery for Denago Commute Model 1 Step-Thru (E13) And City 2 Step Thru
I love my commuter e bike, got it this year and have almost 500 miles on it. Must have hit something and broke the kickstand, easy to order and replace
Awesome customer service!
I am a little older these days
Have not been on a bike cycle for many years.
I was wanting the exercise and fun time being out but knowing all that work right out of box was not going to cut it. So electric bike made more since .
Great decision made
Plenty of power plus able to paddle on flatter ground
Found myself out doors’s much longer than I thought I would .
So much fun .
My bike has a head light and tail light plus a rack and both fenders really make’s the look good.
A little pricey but it’s worth it
Thanks for the assistance in getting Vince rolling on his Commute!
We have had this ebike for a couple weeks now and my wife loves it. We live in a hilly area and helps her when she gets exhausted. Thanks for making a great bike.
Quick and responsive bike, Very fun to ride. The torque sensing motor is smooth and has no problems climbing 10 to 15% grade hills. With pedal assist (1/2), it easily gets to 28mph+. This bike is a lot of fun to ride and can take you any where you'd like to go...from the street to the trails, fields and beyond. Even more important, Denago customer service is great. I needed help making a few adjustments and they took the time to listen and helped me to get it done. Buy with confidence.
I have had my ebike for about 9 months and my charger stopped working. The company has sent me a replacement at no charge which is fantastic. Nowadays customer service has become an after thought , but Denago has been great. I am proud to be a customer and would recommend them to everyone! Thanks