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A sales person I spoke with worked extra hard to get my order out on the Friday before my sister‘s birthday. Everything arrived right when she said it would and I had a great experience with your company. Keep up the good work!
Very happy with my bike rack and your customer service was outstanding!!! Thank you….
When I was shopping for an eBike I was unable to find reviews or comparisons for the Commute 2. I did a lot of research and decided to buy the Commute 2. I love this bike and look forward to many journeys. I created the attached video so others would have more info about the Commute 2 and how it compares to the Commute 1.
The kickstand is just like the old one. Though, maybe include replacement bolts? One of the old bolts is busted from the damage the bike took and I can't re-use it.
I had an amazing experience with Denago eBikes, thanks to Erica! She was incredibly helpful and delivered the kind of customer service you don’t see often these days. Erica went above and beyond—she fixed an issue in just one day that others couldn’t solve in over a year! Her knowledge, professionalism, and dedication were truly impressive. If you’re looking for great eBikes and even better support, Denago is the place, and Erica is the person to see
Fender/Mud Guard Set for Denago City 2 Step-thru and Top-tube eBike
If this is to ask me what i think because it "arrived" i feel the need to share just in case that it did not arrive yet.
I needed a replacement key for my bike and received prompt follow-up and help from customer service. They made getting the correct replacement key easy and painless. Thank you!!
The store manager said there was no verification to with him before the item shipped.
It works very well..
The Denago website takes all of your contact information, and instead of verifying my order was correct they sent a set of random keys (126) instead of the keys I requested (003).
From the day I placed my order to the day I received my order it was 10 days, this is slow. I ordered an inner tube and tire. Price of the Inner tube is high.
Warranty replacement front brake was replaced with a complete front and rear upgrade set.
Customer service was great, I highly recommend Denago E-bike's for quality and service.
We still have not received the charger.
Throttle for FAT Tire eBike (E11/12), City 3, and Commute 2
I truly love this bike so much, but had to learn a lot. Didn’t realize when I bought it that I would be responsible for replacing a lot of things, but that’s just comes with the joy of owning one of these bikes. It has fallen on me a few times and is very heavy took me a while to get used to just how massive the bike was.