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ABOUT DENAGO

DENAGO FEATURED IN

APPLICATION SCENARIOS

By Electric Bike Report

- 6 months ago

By Denago eBikes

- 2 weeks ago

By Electrified Reviews

- 6 months ago

By Denago eBikes

- 6 months ago

By Denago eBikes

-3 months ago

CUSTOMER REVIEWS

Based on 649 reviews
88%
(572)
6%
(41)
1%
(6)
1%
(9)
3%
(22)
Just Awesome!!

I have owned my fat tire for 2 years- it still goes way farther than the range chart says it does…wonderful bike - zero issues, all fun…thank you!!

Poor customer service

You are sending reviews for merchandise I was charged for and have yet to receive my order? When you call they don’t answer. Poor customer service.

Unprofessional services. Unreliable and horrible experience

I bought two city 2 bikes used. I contacted. Denago to order parts and accessories that I wanted, I paid full retail. They sent a few pieces that I order and the rest have been on hold for almost a month. I contacted them several times asking for help and all they give me was excuses. I still have not received my parts. They stopped responding when I requested a refund. I think it’s better to buy the parts used off of eBay then to go through them directly. I found the batteries for the bike on Ebay and Temu. It’s all Chinese made parts anyways you don’t even need them. Their warranty is only good to the original owner for two years. I would avoid this company like the plague if I were you.

SCAM

I was scammed by this thieving company. There so called email doesnt work anymore. I enclosed a screen shot of email messaging. They deserve 00000 rating. I gave 221/2 of my life for this country and wish i coulf delete the theiving punks in America and around the world.

Seat post

Where is my seat post that I ordered. Its been almost 2 weeks that I ordered it. With you only being one state over, I should had it delivered by now. What's gives??

Not arrived

Nothing is more infuriating than a company who asks you to review the product before you’ve even received it!

I haven’t ridden my hBike since I bought my Fat Tire

My only complaint is that I bought it a year too soon. I covet the Fat Tire 2.

Delivery is slow, Have not received.

You say you fulfilled your order 10 days ago. I have not received the wheel assembly replacement. I can not provide feed back on the product if I have not received it.

City 3

I absolutely love this e bike! It gave me a new lease on life. I had to give up biking about 10 years ago due to health reasons, now I can do it again with pedal assist.

I still don’t have the package

6 days for it to leave the factory and no movement since

Kick stand

Works great , easy to install

Terrible Customer Service

I have two ebike from Denago like the bike order a basket on the 2st of june to take my bikes to the beach to find out that they have not shipped Spot to CSR about the basket she told me that we i order it would be 3 to 15 days befor order would be filled and ship no where on the web site said or explain this to me we and wold not help to speed what the what's the process?

The worst customer service ever!

I placed two orders one showed up the second has not even been sent out yet. It’s been a couple of weeks. They act like they’re confused. I give them the order number. They ignore my emails. They are the worst customer service I’ve ever experienced on Facebook. there is a page dedicated to this brand and they all say the same thing that they have the worst customer service They act like a bunch of high school kids running a business. I really think they need to straighten out their reputation, I placed two orders buying parts. I didn’t have to buy, and they didn’t even fulfill them. They can’t even follow up. They can’t answer any questions. They should be embarrassed.

M
Commute 2 Tail light
Michael Van Eyk

🙏🏼

Its design works but could be strong,

It’s been a great bike for three years, but the post,where it faster to the seat is made poorly

Disappointed

Ordered a front and rear fender kit for my wife’s bike. Delivery was spotty. Only sent when I reminded them and they were rude when I called. Got the parts kit. ZERO instructions and there was no possible way to attach the front fender.

M
Commute 2 Rear Rack L/XL
Michael Van Eyk
Solid setup

Love the feeling of this bike altogether. The breaking lovers and componentry feel top notch and like a gazelle to use as a reference. I do wanna put it out there and we’ll get a hold of a rep but the seat that comes with it on an extra large frame absolutely does not fit somebody that is 5 foot nine. You have to put on a regular city one seat with no shock absorber to achieve that height. This should be Reviewed and reworded.

Charger Denago - Compatible w/City1, City 2, Commute, Folding, and Fat Tire eBikes

Difficult to accurately review

First of all, I'm receiving this request for a review before the product has been delivered. So I cannot review the product itself, but I can certainly comment on why I needed to purchase it in the first place. I bought my Denago Commute eBike on 9/10/24. On 5/17/25 (8 months later) I noticed a strange noise coming from the rear tire. Upon inspection, the kickstand was rubbing on the spokes as the wheel turned. I thought this was strange since it never did that before. I got off the bike and put the kickstand down, which caused the kickstand to break off completely. Up until that day I thought this bike was of superior quality, but knowing now the kickstand doesn't even last a year or isn't built to withstand a heavier bike, I'm starting to think this bike isn't as high quality as I originally thought. I'm hoping this replacement kickstand will last longer.

Difficult to accurately review

First of all, I'm receiving this request for a review before the product has been delivered. So I cannot review the product itself, but I can certainly comment on why I needed to purchase it in the first place. I bought my Denago Commute eBike on 9/10/24. On 5/17/25 (8 months later) I noticed a strange noise coming from the rear tire. Upon inspection, the kickstand was rubbing on the spokes as the wheel turned. I thought this was strange since it never did that before. I got off the bike and put the kickstand down, which caused the kickstand to break off completely. Up until that day I thought this bike was of superior quality, but knowing now the kickstand doesn't even last a year or isn't built to withstand a heavier bike, I'm starting to think this bike isn't as high quality as I originally thought. I'm hoping this replacement kickstand will last longer.

Denago Commute 2 Step-Thru eBike

Great customer service

Thanks for supplying exactly what I needed in less than half the time you had estimated. That's great service!

Wrong part delivered

Ordered Front Head Light Replacement- Denago Commute 1. Received derailleur hanger. What do I need to do? I was charged for front lamp, 4 times the hanger.

Rear Light- Integrated Denago Folding (Z202)

Denago Fat Tire 2 Step-thru eBike