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I have had my E bike for 4 yrs now with more than 1537 MLS on it. I love the bike but have started gitting a buzzing noise in the motor when it warms up. Not sure what's going on with it. The bike has otherwise been just a joy to ride. Thanks for making such a great product.
Every time we submit an order, it sits in "preparing for shipping" for over a week. This is unacceptable when customers want their bike back quickly so they can enjoy it!
Or at least a parts list/ labeled so I didn’t spend as much time trying to figure out which parts went with which bike.
If your untreated in getting a real one of these screens for a e-bike I have one I want to sell for 75$ if your interested and around the area of 40065 plz contact me at 5026550sixfourfive
Still waiting for the part to ship, a week later.
I had such high hopes when I ordered this bike from Denago. I had ordered my wife the exact same model back in 2023 with the only difference being hers is a step-though and not a Top Bar.
The bike arrived quickly, looked fantastic, but I had issues with the steering. The fork tube was bent 5/8" out of alignment and prevented proper use of the handlebars. They were so tight that the bike was dangerous to ride -- when trying to make a turn you'd have to push/pull with force to get the wheel to move and it would all of a sudden turn quickly when it got past the tightness in the fork. I almost fell the first 10 feet into my first ride. I had to end up walking the bike back, which I obviously wasn't far from home.
I called Denago about the bike, sent in the pictures as requested, and told them my suspicion was the fork tube was bent. They sent me a replacement, which took a very long time to arrive, and that did take care of the issue.
My issue is that the bike was sent to me in this condition, and either they quality control is just plain horrible or they knew it was bent and sent it anyway.
Since I received the bike, I have had nothing but issues in receiving the fenders, the reflector I ordered, etc. This has been a very horrible experience all the way around. The sad part is, this is a nice bike, its just been a hassle getting it into the condition to to where I can ride it. I have only ridden it once now since that first ride as I had to wait for replacements parts to get delivered.
Good luck ordering from them, I am debating on sending the entire bike back to them due to all the issues I've encountered.
I ordered the Fender Set at the same time I ordered my E-Bike. The order was made on 2026-08-02, the bike was delivered on 2026-08-06 and the fenders were delivered on 2026-08-12. The fenders really do complete the look of the bike, however I encountered issues not only with delivery of the fender but also with missing parts.
The fenders showed a FEDEX tracking number the same time that one was assigned for the bike. It took an extra 6 days for the fenders to arrive...I contacted Denago and was told that FEDEX has the fenders and they are not onsite. Was then told that they are shipped on a pallet with other orders and that FEDEX has that pallet and will update delivery date sometime soon. I contacted FEDEX after a couple days and was told they in fact do not have the package in their possession and are waiting for it. I reached back out to Denago and asked them to verify the location of the package, that I'd like to receive them. The very next day after that request, FEDEX received the package and delivered the very next day. FEDEX Ground is only 1 day to my home since Denago is located in Plano, TX and I am in Fort Worth, TX.
When the package arrived, I went to install them only to find I was missing the bolt, washer and nut for the front fender. This bolt is a long bolt that goes through the fork to hold the top of the fender. A replacement was to be sent to me, which took approximately 10 days to arrive, and they sent the wrong bolt, no washer or nut. The bolt was way too short, so short in fact it didn't even go all the way through the fork.
I believe I was lied to about the package, they do not ship any warranty parts or replacement parts timely whatsoever. I'm still waiting on the bolt, and guess I'll see if they send a wash and nut too. Pathetic at best...
I ordered my brand new E-Bike and fender set and Rear Rack, a City 2, from Denago on 2026-08-02. I received a shipment notification on 2026-08-04 and received the bike on 2026-08-06. I assembled the bike and the steering was extremely tight, enough so that it was dangerous to ride. The issue was the steering was so tight that when it would finally allow you to turn, it would release quickly and you'd almost fall off the bike. I got to looking over the bike and saw the fork wasn't sitting properly in the frame so I contacted Denago about the issue, sent the pictures as requested and told them that I suspected the fork's tube is likely bent. They sent me the replacement fork tube, and when I compared to the original, it was 5/8" bent out of alignment compared to the replacement fork. Got it installed and that corrected the issue.
Don't expect quick delivery of any additional parts or replacement parts, they drag their feet when sending any of these. The part was "ordered" on 2026-08-10 and I received it on 2026-08-18. It was sent via FedEX on 2026-08-17...so it took them over a week to give to FedEX instead of sending it within a day or 2. Its a 1 day delivery via FEDEX Ground since my home is only about an hour or so away from them. Their quality control, or lack thereof, is horrendous, this should have been caught during their assembly and corrected then, not sent to me as a fully functional bike.
I ordered a new reflector for my City 2 E-Bike and received a used and broken reflector in the mail approximately 10 days after ordering. I mention the 10 days because Denago is located in Plano, TX and I am located in Fort Worth, TX, about an hour or so away. It takes them this long to send parts, replacement parts, or anything it seems. Their Quality Control is horrendous, sending me this reflector they had to have known its condition because it arrived in a padded mailer in a plastic bag. The tabs are broken off and its quite easily visible.
Please see my other reviews to read about issues with the bike, how long it takes to get replacement pieces, etc.
The Rear Rack on the City 2 is a nice addition by allowing a bike bag for an extended ride, etc. Its decently built, and actually looks nice on the bike.
For Starters, their email requesting this feedback states they fulfilled it 8 days ago, I didn't receive it until Saturday, they mailed it on Friday, they show 8 days ago they fulfilled it, but took over a week to put it in the mail.
The bolt, washer and nut were missing from the hardware pack, I contacted support and they said they would send it out. I received it, they didn't include the nut or washer, and then the bolt they send is too short, It doesn't even stick through the fork, instead it sits flush. Their Q/A on all this is pathetic at best. See my other reviews, if they post any of these, to read about the fiasco with the bent fork, sending me a used and broken rear fender reflector, and how long it takes to send everything -- hit, up to 10 days before they even ship the items.
Paint did not come out very well. Then marker broke while using.
This wrench is a great addition to my bike tool collection. The slim design makes it easy to reach the pedal area where regular wrenches can feel too bulky. Having both 15mm and 19mm sizes in one tool is convenient and saves space.
The design is really amazing, hand-fit, and easy to handle.
Better than other brands I've tried