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Arrived in factory condition w package tracking avail through FedEx. No issues at all.
The part arrived very fast and fit like a glove. I am really happy to see the parts issues seem to be resolved. Seems the re-organization worked out well.
Waited 3 weeks for City 1 fender. Got fat tire fenders. Was told the right fenders would be shipped that day. It took 2 more emails and 3 weeks for the fenders to be shipped. Still waiting to see if they are the right ones this time. Not acceptable!
I need a suspension fork for the Hunting bike!! Where is the correct fork?!
You printed a label. You never shipped it. Over 50 days and counting. It BS
48 days, ordered from company Web site. they did try and take me out by printing a shipping label 5 days ago. Do not buy a denago bike.they don't keep parts to ship. Who the fuck knows where they come from. Loved the bike. Hate the customer service..
Wife and I started last year looking at E bikes we really weren’t sure what we were looking for, but finding the high roller was finding exactly what we are looking for pleasure for writing confidence and just about go anywhere a reason when enjoying the great outdoors highly recommend this bike
It's been 2½ weeks since I ordered a part from this company. All they've done is take my money and created a shipping label. Customer service doesn't respond. I have no idea where my order is or if I'll ever receive it...0 ⭐️'s
4 years now! Best decision I made was getting this bike! Easy to maintain, ITS MY THERAPY!! Battery is awesome the bike is awesome and my local shop is licensed to work on it for me if needed tune ups! I’m a bigger girl too and no problem 😉 GET ONE!
Not compatible
My Fat Tire 1 is now two years old. The battery still works fine, but has lost a little pep. The bike is a major energy and fuel savings. Thanks for a great bike and a proper battery.
Just got it. Can't tell how the battery is going to hold up. If it is as good as original battery it will be 5 stars plus. Only complaint is had no tracking number. Was just told it was on its way. Got in 6 working days so no problem.
I called the denago line I emailed the denago address provided contacted the denago claims email. They whave not responded, have not gave any form of refund and never sent the CORRECT part. They fulfilled an or for what was supposed to be s/m fender set. They sent a rear lg/xl and front s/m. The worst people to do any business with. For the price go with a trek or specialized brand
They sent wrong parts are Constantly unavailable via a phone. Which makes me feel they have it automatically sent to voicemail with a lie that They are assisting other customers. They have a phone number that is always unavailable. They prefer an email so they throw you to voicemail with you thinking they are unavailable helping other customers. I am disappointed with this brand as a whole. For the price I should be able to reach customer service. I should have received correct parts. There should be direction with those parts on how to install since they have no video accessible online to show how to install the fenders. They are horrible brand should have went with a specialized
Tire- 27.5" x 2.6"- Denago Commute 1, Commute 2, City 2, City 3
I have not received my order yet to give a rating
What can I say it's durable and fast.
The Company is wonderful I've never had a problem with my warranty
I called twice, my dealer called 3 times, I emailed twice, my dealer emailed at least twice and no response from the vendor. All we wanted to do was verify items in stock. Hopefully the order that I receive is actually the items that I need.
Customer support is very poor. They have not responded to several different questions I have had about my Commute 1.
My order has not shipped yet. Status on UPS tracking, Label created.
Haven’t received it.