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I placed an order and released when I got the confirmation email I had an old shipping address. I called the next morning and was able to easily resolve the problem and get my order shipped to the right spot. In a day and age when fewer and fewer companies care about customer service, I called, a person answered was understanding of my issue and resolved it. She even followed up with an email to confirm order was fixed. Thanks
Rear Rack FITS ONLY Denago City 2 (E13A) and Commute (E13) Step-Thru LG/XL
I have owned my fat tire for 2 years- it still goes way farther than the range chart says it does…wonderful bike - zero issues, all fun…thank you!!
You are sending reviews for merchandise I was charged for and have yet to receive my order? When you call they don’t answer. Poor customer service.
I bought two city 2 bikes used. I contacted. Denago to order parts and accessories that I wanted, I paid full retail. They sent a few pieces that I order and the rest have been on hold for almost a month. I contacted them several times asking for help and all they give me was excuses. I still have not received my parts. They stopped responding when I requested a refund. I think it’s better to buy the parts used off of eBay then to go through them directly. I found the batteries for the bike on Ebay and Temu. It’s all Chinese made parts anyways you don’t even need them. Their warranty is only good to the original owner for two years. I would avoid this company like the plague if I were you.
I was scammed by this thieving company. There so called email doesnt work anymore. I enclosed a screen shot of email messaging. They deserve 00000 rating. I gave 221/2 of my life for this country and wish i coulf delete the theiving punks in America and around the world.
Where is my seat post that I ordered. Its been almost 2 weeks that I ordered it. With you only being one state over, I should had it delivered by now. What's gives??
Nothing is more infuriating than a company who asks you to review the product before you’ve even received it!
My only complaint is that I bought it a year too soon. I covet the Fat Tire 2.
You say you fulfilled your order 10 days ago. I have not received the wheel assembly replacement. I can not provide feed back on the product if I have not received it.
I absolutely love this e bike! It gave me a new lease on life. I had to give up biking about 10 years ago due to health reasons, now I can do it again with pedal assist.
6 days for it to leave the factory and no movement since
I have two ebike from Denago like the bike order a basket on the 2st of june to take my bikes to the beach to find out that they have not shipped Spot to CSR about the basket she told me that we i order it would be 3 to 15 days befor order would be filled and ship no where on the web site said or explain this to me we and wold not help to speed what the what's the process?
I placed two orders one showed up the second has not even been sent out yet. It’s been a couple of weeks. They act like they’re confused. I give them the order number. They ignore my emails. They are the worst customer service I’ve ever experienced on Facebook. there is a page dedicated to this brand and they all say the same thing that they have the worst customer service They act like a bunch of high school kids running a business. I really think they need to straighten out their reputation, I placed two orders buying parts. I didn’t have to buy, and they didn’t even fulfill them. They can’t even follow up. They can’t answer any questions. They should be embarrassed.
It’s been a great bike for three years, but the post,where it faster to the seat is made poorly
Ordered a front and rear fender kit for my wife’s bike. Delivery was spotty. Only sent when I reminded them and they were rude when I called. Got the parts kit. ZERO instructions and there was no possible way to attach the front fender.
Love the feeling of this bike altogether. The breaking lovers and componentry feel top notch and like a gazelle to use as a reference. I do wanna put it out there and we’ll get a hold of a rep but the seat that comes with it on an extra large frame absolutely does not fit somebody that is 5 foot nine. You have to put on a regular city one seat with no shock absorber to achieve that height. This should be Reviewed and reworded.
Charger Denago - Compatible w/City1, City 2, Commute, Folding, and Fat Tire eBikes
First of all, I'm receiving this request for a review before the product has been delivered. So I cannot review the product itself, but I can certainly comment on why I needed to purchase it in the first place. I bought my Denago Commute eBike on 9/10/24. On 5/17/25 (8 months later) I noticed a strange noise coming from the rear tire. Upon inspection, the kickstand was rubbing on the spokes as the wheel turned. I thought this was strange since it never did that before. I got off the bike and put the kickstand down, which caused the kickstand to break off completely. Up until that day I thought this bike was of superior quality, but knowing now the kickstand doesn't even last a year or isn't built to withstand a heavier bike, I'm starting to think this bike isn't as high quality as I originally thought. I'm hoping this replacement kickstand will last longer.
First of all, I'm receiving this request for a review before the product has been delivered. So I cannot review the product itself, but I can certainly comment on why I needed to purchase it in the first place. I bought my Denago Commute eBike on 9/10/24. On 5/17/25 (8 months later) I noticed a strange noise coming from the rear tire. Upon inspection, the kickstand was rubbing on the spokes as the wheel turned. I thought this was strange since it never did that before. I got off the bike and put the kickstand down, which caused the kickstand to break off completely. Up until that day I thought this bike was of superior quality, but knowing now the kickstand doesn't even last a year or isn't built to withstand a heavier bike, I'm starting to think this bike isn't as high quality as I originally thought. I'm hoping this replacement kickstand will last longer.
Thanks for supplying exactly what I needed in less than half the time you had estimated. That's great service!
Ordered Front Head Light Replacement- Denago Commute 1. Received derailleur hanger. What do I need to do? I was charged for front lamp, 4 times the hanger.