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It should be clear from the Denago website that the replacement key for the City 3 bike is the same as for the City 2 bike. Since that wasn’t clear, I contacted customer support. Once customer support got back to me they made the process easy and straightforward- thank you. But I could have just gone through the website had I known to select the City 2 key replacement.
Bought two denago fat tires and both kids crashe. Sucks that it happened. Ordered a replacement headlight which should be coming soon but need a fat tire display to get the bike running again. Up until then the bikes have been amazing and they’ve been enjoying them. Not having replacement parts readily available while they’re building new fat tires, is frustrating. Yes I know if they didn’t crash them, we wouldn’t be in this situation. Thanks
Slow fufillment and incomplete shipping documentation.
I haven't received the charger. It's still being shipped. Is there an issue with the order?
Arrived in factory condition w package tracking avail through FedEx. No issues at all.
The bike was very nice. Love the way it rode .Components are nice. It’s too bad. They went out of business no where to find the battery Or customer service. I have a nice bike and can’t find a reliable place that knows anything about having it serviced or repaired or backed with any warranty . I tried to get the battery repaired and read the yelp nightmares how you drop it off and then ghost you so I just pedal now it sucks
The part arrived very fast and fit like a glove. I am really happy to see the parts issues seem to be resolved. Seems the re-organization worked out well.
The parts came quickly. One set of keys worked great but the other set didn't work so I checked the number and it said 009 and not 019. I think when I ordered them over the phone the teen on nineteen got dropped and I got a set of nines. Wish I could get a return but there is no returns on keys. Opps.
The kickstand came ok but it had no screws to mount it with. My old screws are stripped. I called David to get 2 screws to put my kickstand on and within 7-8 days another kickstand showed up in the mail but it too didn’t have any screws to install it withSo now I have 2 kickstands with no screws to install it them with.
I have been riding without KICKSTAND since mid April.. PLEASE JUST SEND ME A COUPLE SCREWS TO INSTALL MY KICKSTAND…
I have called repeatedly with no success…
At least send me the size of the screws so I can install it without cross threading my bike ..
Waited 3 weeks for City 1 fender. Got fat tire fenders. Was told the right fenders would be shipped that day. It took 2 more emails and 3 weeks for the fenders to be shipped. Still waiting to see if they are the right ones this time. Not acceptable!
I need a suspension fork for the Hunting bike!! Where is the correct fork?!
You printed a label. You never shipped it. Over 50 days and counting. It BS
48 days, ordered from company Web site. they did try and take me out by printing a shipping label 5 days ago. Do not buy a denago bike.they don't keep parts to ship. Who the fuck knows where they come from. Loved the bike. Hate the customer service..
Wife and I started last year looking at E bikes we really weren’t sure what we were looking for, but finding the high roller was finding exactly what we are looking for pleasure for writing confidence and just about go anywhere a reason when enjoying the great outdoors highly recommend this bike
It's been 2½ weeks since I ordered a part from this company. All they've done is take my money and created a shipping label. Customer service doesn't respond. I have no idea where my order is or if I'll ever receive it...0 ⭐️'s
4 years now! Best decision I made was getting this bike! Easy to maintain, ITS MY THERAPY!! Battery is awesome the bike is awesome and my local shop is licensed to work on it for me if needed tune ups! I’m a bigger girl too and no problem 😉 GET ONE!
Not compatible
My Fat Tire 1 is now two years old. The battery still works fine, but has lost a little pep. The bike is a major energy and fuel savings. Thanks for a great bike and a proper battery.