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I recently purchased a used e-bike and it was missing the battery key. Customer Service was super helpful trying to ensure that I purchased the correct replacement battery key.
Glad to see Michael spearheading customer service! Hopeful to see solid leadership again from Denago.
My Commute is very comfortable. The moment i sat on it I was hooked. The only issue is it's weight at 85 lbs. Can't lift it to transport it. But thats what my peddle bike is for .
Kenda tires are great puncture resistant tires I purchased from Denago. I ride on gravel, roads, and off road. Got my first flat tire at around 5k miles, which is well-beyond expected mileage for the tire. That’s why I will continue buying them for my bikes. Thanks, Denago!
No clue, item did not ship yet, so certainly not received
Head Light w/mounting bracket for FAT Tire and Hunting Ebikes
The original piece took over an hour to remove due to stripped screws that had to be drilled out. We broke the original cap into a bunch of pieces,
The job should have taken 30 minutes. No labor compensation.
It should be clear from the Denago website that the replacement key for the City 3 bike is the same as for the City 2 bike. Since that wasn’t clear, I contacted customer support. Once customer support got back to me they made the process easy and straightforward- thank you. But I could have just gone through the website had I known to select the City 2 key replacement.
DONT HAVE THE PART YET - YOU DON"T ANSWER CALLS OR EMAIL
Sullivan's Continental Bikes Hazel Park MI
Tried to get a replacement key for months. Call customer service no would answer, left voicemail no returned calls. Wrote email no one responded. Finally got a key but it was the wrong key. I will not purchase another denago anything anymore!
It took multiple calls, emails and FB posts over a month to get a response. Finally, the issue was resolved. Great bike, poor service.
I deeply regret buying a bicycle from Denago. The dropper post doesn’t work and I’m not getting a response from support. Returning the bike.
I called them and left a message , with my name number and what part I needed , never called me. The next day I sent an email, it took 3 weeks to get a reply . I finally was able to fill out the order form after they sent it to me. I was extremely clear as when I needed the key that was lost, and the key coda and bike model . Received the key today , and it was the wrong key code . I can not recommend this company or the products they sell . Just pathetic! Now I need to try and get a hold of someone again in hopes of getting the correct key , as well as contacting my credit card company to reverse the charge of $25. Fir the wrong key
From having multiple NEW bikes with Zoom Hydraulic brakes fail, our shop has zero confidence in ZOOM brakes.
The warranty brakes sent out fail too, you're better off labor and time wise getting a different brand.
I ordered a replacement fork for my bike 4 business days ago. There is no tracking information yet except to say a label has been created. Could someone get the ball rolling on this
Why show two products when you only get one? Shameful
My initial request was in May and the part was just shipped on July 10th. I have not even received it yet. Also, I was not told if the dealer will fix this at no charge?
Have not received the tires
Missing a bike we ordered
YOU NEVER ANSWER THE PHONE OR CALL BACK YOUR DEALERS
Bought two denago fat tires and both kids crashe. Sucks that it happened. Ordered a replacement headlight which should be coming soon but need a fat tire display to get the bike running again. Up until then the bikes have been amazing and they’ve been enjoying them. Not having replacement parts readily available while they’re building new fat tires, is frustrating. Yes I know if they didn’t crash them, we wouldn’t be in this situation. Thanks
Slow fufillment and incomplete shipping documentation.
I haven't received the charger. It's still being shipped. Is there an issue with the order?
Arrived in factory condition w package tracking avail through FedEx. No issues at all.