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Love the feeling of this bike altogether. The breaking lovers and componentry feel top notch and like a gazelle to use as a reference. I do wanna put it out there and we’ll get a hold of a rep but the seat that comes with it on an extra large frame absolutely does not fit somebody that is 5 foot nine. You have to put on a regular city one seat with no shock absorber to achieve that height. This should be Reviewed and reworded.
Charger Denago - Compatible w/City1, City 2, Commute, Folding, and Fat Tire eBikes
Thanks for supplying exactly what I needed in less than half the time you had estimated. That's great service!
Ordered Front Head Light Replacement- Denago Commute 1. Received derailleur hanger. What do I need to do? I was charged for front lamp, 4 times the hanger.
This is day 8 since you confirmed shipping, and still no package. So much for the 3-5 days you advertised. Try UPS next time.
My husband is 6'4 and while assembling the bike, went to adjust the handlebars to fit his height when they completely sheered/stripped. We have contacted customer support but have yet to get a response :/ we were so excited for these!! I hope we hear something soon! our cruiser also arrived broken. :(
The cruiser and commute 1 we ordered arrived broken. We have contacted customer support but have not heard anything back :/ we are so sad, I hope this gets resolved. The materials look great and they seem to be sturdy, just can't verify as we were unable to assemble due to broken materials.
I just read the guy’s review about cable issues with rack assembly on front. Sad. I already regret and I saw this AFTER I ordered mine and it’s on the way as I type.
Haven't got it yet so you didn't do a very good job with research before sending this
these grips are so much better than the ones that came on our bikes, the old one had metal inside and bar end mirrors wouldn’t fit, the new ones are perfect , mirrors are installed, I ordered 2 pair for my wife’s bike as well
A sales person I spoke with worked extra hard to get my order out on the Friday before my sister‘s birthday. Everything arrived right when she said it would and I had a great experience with your company. Keep up the good work!
Wrong key sent. Key needed not currently available. Patiently awaiting the new keys.
Very happy with my bike rack and your customer service was outstanding!!! Thank you….
When I was shopping for an eBike I was unable to find reviews or comparisons for the Commute 2. I did a lot of research and decided to buy the Commute 2. I love this bike and look forward to many journeys. I created the attached video so others would have more info about the Commute 2 and how it compares to the Commute 1.
I bought the hunt 1 and so far it’s excellent. Shipping was very fast. Ordered a front rack and a fender kit and my order got cancelled with no explanation.
The kickstand is just like the old one. Though, maybe include replacement bolts? One of the old bolts is busted from the damage the bike took and I can't re-use it.
I had an amazing experience with Denago eBikes, thanks to Erica! She was incredibly helpful and delivered the kind of customer service you don’t see often these days. Erica went above and beyond—she fixed an issue in just one day that others couldn’t solve in over a year! Her knowledge, professionalism, and dedication were truly impressive. If you’re looking for great eBikes and even better support, Denago is the place, and Erica is the person to see
Fender/Mud Guard Set for Denago City 2 Step-thru and Top-tube eBike
If this is to ask me what i think because it "arrived" i feel the need to share just in case that it did not arrive yet.