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I haven't received the charger. It's still being shipped. Is there an issue with the order?
Arrived in factory condition w package tracking avail through FedEx. No issues at all.
The bike was very nice. Love the way it rode .Components are nice. It’s too bad. They went out of business no where to find the battery Or customer service. I have a nice bike and can’t find a reliable place that knows anything about having it serviced or repaired or backed with any warranty . I tried to get the battery repaired and read the yelp nightmares how you drop it off and then ghost you so I just pedal now it sucks
The part arrived very fast and fit like a glove. I am really happy to see the parts issues seem to be resolved. Seems the re-organization worked out well.
The parts came quickly. One set of keys worked great but the other set didn't work so I checked the number and it said 009 and not 019. I think when I ordered them over the phone the teen on nineteen got dropped and I got a set of nines. Wish I could get a return but there is no returns on keys. Opps.
The kickstand came ok but it had no screws to mount it with. My old screws are stripped. I called David to get 2 screws to put my kickstand on and within 7-8 days another kickstand showed up in the mail but it too didn’t have any screws to install it withSo now I have 2 kickstands with no screws to install it them with.
I have been riding without KICKSTAND since mid April.. PLEASE JUST SEND ME A COUPLE SCREWS TO INSTALL MY KICKSTAND…
I have called repeatedly with no success…
At least send me the size of the screws so I can install it without cross threading my bike ..
Waited 3 weeks for City 1 fender. Got fat tire fenders. Was told the right fenders would be shipped that day. It took 2 more emails and 3 weeks for the fenders to be shipped. Still waiting to see if they are the right ones this time. Not acceptable!
I need a suspension fork for the Hunting bike!! Where is the correct fork?!
You printed a label. You never shipped it. Over 50 days and counting. It BS
48 days, ordered from company Web site. they did try and take me out by printing a shipping label 5 days ago. Do not buy a denago bike.they don't keep parts to ship. Who the fuck knows where they come from. Loved the bike. Hate the customer service..
Wife and I started last year looking at E bikes we really weren’t sure what we were looking for, but finding the high roller was finding exactly what we are looking for pleasure for writing confidence and just about go anywhere a reason when enjoying the great outdoors highly recommend this bike
It's been 2½ weeks since I ordered a part from this company. All they've done is take my money and created a shipping label. Customer service doesn't respond. I have no idea where my order is or if I'll ever receive it...0 ⭐️'s
4 years now! Best decision I made was getting this bike! Easy to maintain, ITS MY THERAPY!! Battery is awesome the bike is awesome and my local shop is licensed to work on it for me if needed tune ups! I’m a bigger girl too and no problem 😉 GET ONE!
Not compatible
My Fat Tire 1 is now two years old. The battery still works fine, but has lost a little pep. The bike is a major energy and fuel savings. Thanks for a great bike and a proper battery.
Just got it. Can't tell how the battery is going to hold up. If it is as good as original battery it will be 5 stars plus. Only complaint is had no tracking number. Was just told it was on its way. Got in 6 working days so no problem.
I called the denago line I emailed the denago address provided contacted the denago claims email. They whave not responded, have not gave any form of refund and never sent the CORRECT part. They fulfilled an or for what was supposed to be s/m fender set. They sent a rear lg/xl and front s/m. The worst people to do any business with. For the price go with a trek or specialized brand
They sent wrong parts are Constantly unavailable via a phone. Which makes me feel they have it automatically sent to voicemail with a lie that They are assisting other customers. They have a phone number that is always unavailable. They prefer an email so they throw you to voicemail with you thinking they are unavailable helping other customers. I am disappointed with this brand as a whole. For the price I should be able to reach customer service. I should have received correct parts. There should be direction with those parts on how to install since they have no video accessible online to show how to install the fenders. They are horrible brand should have went with a specialized
Tire- 27.5" x 2.6"- Denago Commute 1, Commute 2, City 2, City 3
I have not received my order yet to give a rating