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Not sure why, but the washers did not fit on the screws and we had to go to Lowe’s to get new washers. The final product is great and looks good, but the hardware should actually fit the device
Hello, good day, we have not received the parts yet, could you help me check what happened please?
Greetings
Thank you.
Very poor performance and quality. Please spec your bikes with a basic shimano 200/201 going forward. Zoom is not worth the savings. Going forward we have made the decision to replace the zoom with shimano on Denago bike from our own money just to take care of our customers. We do not feel comfortable sending them out on a ride with zoom brakes on their bikes anymore.
My bike recently developed a “glitch”, the display would not power up. One text to Denago Customer Support, they diagnosed the problem, and shipped out the parts. A great company to deal with.
Battery - Lithium-Ion Battery for Denago Commute Model 1 Step-Thru (E13) And City 2 Step Thru
I haven't received the wheel replacement yet. The only notification that I received that my order was received or fullfilled was the e-mail for this survey. When I ordered it said an e-mail confirmation would be sent. It never was. I do not have a tracking number or even an order number. I did take a screen grab of the screen when I ordered and it has a confirmation number, but apparently the confirmation number does not work in your tracking system. I still don't know if it was shipped by a really slow method or if there is a problem.
I love my commuter e bike, got it this year and have almost 500 miles on it. Must have hit something and broke the kickstand, easy to order and replace
Awesome customer service!
I am a little older these days
Have not been on a bike cycle for many years.
I was wanting the exercise and fun time being out but knowing all that work right out of box was not going to cut it. So electric bike made more since .
Great decision made
Plenty of power plus able to paddle on flatter ground
Found myself out doors’s much longer than I thought I would .
So much fun .
My bike has a head light and tail light plus a rack and both fenders really make’s the look good.
A little pricey but it’s worth it
Thanks for the assistance in getting Vince rolling on his Commute!
We have had this ebike for a couple weeks now and my wife loves it. We live in a hilly area and helps her when she gets exhausted. Thanks for making a great bike.
Quick and responsive bike, Very fun to ride. The torque sensing motor is smooth and has no problems climbing 10 to 15% grade hills. With pedal assist (1/2), it easily gets to 28mph+. This bike is a lot of fun to ride and can take you any where you'd like to go...from the street to the trails, fields and beyond. Even more important, Denago customer service is great. I needed help making a few adjustments and they took the time to listen and helped me to get it done. Buy with confidence.
I have had my ebike for about 9 months and my charger stopped working. The company has sent me a replacement at no charge which is fantastic. Nowadays customer service has become an after thought , but Denago has been great. I am proud to be a customer and would recommend them to everyone! Thanks
Every thing was Perfect!! Fenders worked well. Thank You.
We should have gotten a blue sent to us but the black we received looks great on the bright blue bike. Thanks
Denago Folding One met and in some ways exceeded my expectations. First it has plenty of power even for a heavier rider like me. Battery size and placement make the E bike well balanced and provide plenty of range. The bike handles well and the step through frame makes it easy to get on and off. Folded, it fit through my twenty by forty inch camper door quite easily keeping it out of sight out of mind while traveling. The brakes seam to be a little squeaky but may break-in with more time. I did replace the seat on day one after my first ride. Price point is definitely at the mid point or even a little on the high side, but a big plus is that there is a dealer network, something that is not available for lower end E bikes. A bike seat post suspension system that would work for us shorter riders would really be a nice add on to an already quality built, folding E bike.
This is my first ebike and although I did a fair bit of homework before buying the bike (at Kozy’s in Chicago - thank you for once again being there for me, Sherdon!), I really didn’t know how good this ebike is. It’s not just a great value - it’s a great and fun way of getting around and commuting in the city or out to bike trails in Wisconsin. I also appreciate being able to turn off the power assist mode and getting in a workout. I am genuinely grateful for this ebike (and for Sherdon at Kozy’s!).
Did not come with correct hardware