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Your service people did an awesome job. Received brakes within one week. Thank you for your great service and standing by my E bike.
BATTERY FIXING DEVICE SET FOR CITY1 eBIKE E09/E10
Kickstand Bolts - City2, City3, Commute, Fat Tire, Hunting
Denago customer service is the best I’ve experienced so far they’re very professional. They’re very outgoing. They have always been there with me all along the ownership of the two city two bikes that I own. If you’re gonna spend this much money on an electric bike, you need to make sure you buy from a company that’s going to be reliable. Their communication is excellent. Their response time is extremely fast. Their shipping time is even faster. I definitely would recommend them.
The replacement keys I was sent as a followup to getting the wrong keys, where still the wrong keys. The keys I need are sold out/out of stock indefinitely it seems.
Bikes has met all expectations and more. Love the built in rack and the additional purchase of front rack: only negative is the rubber seal for the extra battery. Lost it. Called bike shop. He ordered some and the factory sent wrong ones. I reached out to factory and they said they were out. Like forever or what? 3600.00 bike and can’t get a .35 cent rubber piece. I was taken back to be honest. Have had the bike two months. Would give it 5 stars but to spend that type of money on a bike and they can’t get a cheap rubber cap…
Rear Derailleur by Shimano- used on Denago Cruiser 6/7spd
I’m really happy with this company because they have supported my two electric city two bikes and they have been very outgoing, professional and friendly. They shipped those parts super fast and it helped me tremendously. I will most definitely purchase another one of their bikes and I would recommend this company to anyone that’s looking for an electric bike because it’s all about the parts quality and the service. The customer service is excellent
I requested keys for the 007 lock core and these keys say F07. They don't even fit in the keyhole.
Keys I order for battery do not work. Not the keys pictured.
Kickstand Bolts, City 2 Commute(E13/E18/E13A/E18A)
I couldn’t be happier! I have had this much pure joy and fun since I was 12, riding my Schwinn Apple Krate! The bike performs flawlessly and precisely as described. My only improvement suggestions are- make the bell much louder , make the charger port easier to access, and the seal easier to reinsert. Fantasy ideas would be: offer a lighting package option as small charge deluxe item and have an audible alert for power becoming critically low or for when the “turn-around” distance is reached as to allow adequate power to reach one’s starting point. Thanks for making a fabulous product plus kudos to the AWESOME Ashland Bike Company and its staff!
My wife and I opted not to get the fenders when we originally purchased our City 2 ebikes. What a mistake that was! These fenders are AWESOME! A nice heavy weight and a great black finish, add the PURR-fect finished look to the City 2. With both of us being over age 65, we're mostly 'fair weather' riders, but we always had to clean a considerable amount of dust and dirt off of the bikes after our favorite 26 mile trek for breakfast; through the woods on our favorite bike trail. These fenders have cut down on that chore considerably!
As far as the assembly goes, it's pretty simple. The tools that come with your Denago, and maybe a 10mm wrench, are all you'll need for this project; with one SLIGHT adaptation. I'll get to that in a moment. Slip the front fender through forks from the BACK. The rear fender goes from the top, forward. The longer cap screws will be used to mount everything to the frame and front forks. The front fork mounting points will have screws in them that need to be removed, but will NOT be reused. Use the cap screws. The round headed screws will be used to connect the brackets to the underside of the fenders and then the support arms to the brackets. Loosely fit everything together. Now, the adaptation. At the bottom of the rear fender, where it mounts to the frame, I used a round headed screw. I didn't like the idea of a larger cap screw 'staring' back towards the tire. The screw is a much lower profile. To accomplish this, I cut down one of the appropriate hex wrenches, that came with the bike, to fit between the fender and tire. No need to deflate the tire or remove the wheel. There's not a lot of room to swing the wrench, BUT with a little patience, some friendly chit-chat or radio and some coffee (most definitely coffee), you'll get it !! One last look at everything and then you can start snugging everything up.(this is a good time to have more coffee) You can align the fenders perfectly by adjusting the screws where the support arms attach to the fender brackets. There's some wiggle room to do so.
The last thing to do? Step back, admire your 'new' bike and have a 'job well done' cup of coffee! Oh yeah!
my name is Jesse Breaux. I am 63 years old and just purchased my first E-Bike., And I chose a fat tire Denago. It was already assembled when I bought it from my local bicycle dealer in New Orleans, Louisiana. I was told when I purchased a bike that I was gonna get an owners manual the tools that went with the bike and whatever you would normally get when you purchase a bike for $1400. At the time I wasn’t aware of the fact that there were two different size bikes either until I got home that night and did some research, which is parsley my fault but you would think that the dealer would have notified me that for my height, which is 5’7” that I would’ve taken a small to medium bike size instead, I have the large I tried to see if they would exchange it and give me the correct size but Adam, which is the salesman I dealt with was not having any part of that once I took it home, it was my problem. So I decided that I’m going to cruising the coast this October and I wanted to get the bike rack for the front and rear because I did not have a good experience with my local bike dealer I decided to go directly to Denago. Since I’ve ordered these Bike racks on September 22 I received many different notifications about it was gonna be here on September 27 then I had on the Shopify app. They said that they printed a label but they didn’t have the product to ship most recently. I received a notification saying it would be here today between 1 o’clock and 5 o’clock, here it is 5 o’clock and I still don’t have my parts. I have called the number at least seven times and left emails messages asking for some type of communication or confirmation about what is happening with my order. I’ve only received one return communication saying that the parts would be here within 7 to 10 days. Also if you go to bike.com to try and get any information on a Denago Bike, it says that the website is not available. So not only do I have trouble communicating with the people at brick-and-mortar stores or sending emails to Denago directly. You can’t even find any information on the Internet.
My kickstand did not come with the required 2 screws
Too bad orders can't get filled as fast as asking for reviews.
The staff are very nice and outgoing and they’re very helpful. I appreciate them very much.
It hasn't arrived
Thank you for the quick shipping and flawless transaction.
I plugged it in and discharging so everything is working good thank you for your help