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Crank Arm- Left Side- Denago FAT TIRE eBike (E11/12)
Seat post is nice and works good, but it added to much height for me to be able to use it, had to put it on husband's bike
I just bought 2 of the commute 2 ebikes and they are a excellent bike, fun to ride and very comfortable it's a win win buying this bike.
I need a new battery connection not a wheel.
I received my bike and the back brake did not work. There was no brake fluid in the system. I also found the manual and the online manual a little thin on details such as information about the brake system. Zoom the brake manufacturer had nothing about the brakes either. I wanted to raise my handle bar angle and didn't see the hidden screw under the bars. So I was a bid frustrated trying to figure that out. A little more detail on the various systems in the manual would have been nice. It also would have saved me a lot of time.
UPS says it hasn't received anything yet
This company is fantastic I received my e-bike the charger was not working correctly I didn't even ask for a charger all I asked for was just someone to call me and I wanted to talk to somebody about the problem instead when I posted it on their support page they already are shipping me a brand new charger and I didn't even ask I would definitely do business with this company and the bike is fantastic
I have two issues one the charger gets so hot I cannot even pick it up also the also it does recognize my password I created. I would like someone to contact me on the issues.
Great company with amazing customer service and quick response
They had some sourcing problems but they came thru. I’m happy.
Initially ordered in March. It has just "shipped", but not arrived yet. Today is July 18th.
I placed an order and released when I got the confirmation email I had an old shipping address. I called the next morning and was able to easily resolve the problem and get my order shipped to the right spot. In a day and age when fewer and fewer companies care about customer service, I called, a person answered was understanding of my issue and resolved it. She even followed up with an email to confirm order was fixed. Thanks
i will let you know if bi ever get it
I need the latch lever too. Hopefully those isn't just the bolt.
Hard to review a product you haven’t received.
Rear Rack FITS ONLY Denago City 2 (E13A) and Commute (E13) Step-Thru LG/XL
I have owned my fat tire for 2 years- it still goes way farther than the range chart says it does…wonderful bike - zero issues, all fun…thank you!!
My parts haven't shipped yet ordered on the June 23 today is July 6 ups said they haven't pick them up yet
You are sending reviews for merchandise I was charged for and have yet to receive my order? When you call they don’t answer. Poor customer service.
I bought two city 2 bikes used. I contacted. Denago to order parts and accessories that I wanted, I paid full retail. They sent a few pieces that I order and the rest have been on hold for almost a month. I contacted them several times asking for help and all they give me was excuses. I still have not received my parts. They stopped responding when I requested a refund. I think it’s better to buy the parts used off of eBay then to go through them directly. I found the batteries for the bike on Ebay and Temu. It’s all Chinese made parts anyways you don’t even need them. Their warranty is only good to the original owner for two years. I would avoid this company like the plague if I were you.
I was scammed by this thieving company. There so called email doesnt work anymore. I enclosed a screen shot of email messaging. They deserve 00000 rating. I gave 221/2 of my life for this country and wish i coulf delete the theiving punks in America and around the world.
Where is my seat post that I ordered. Its been almost 2 weeks that I ordered it. With you only being one state over, I should had it delivered by now. What's gives??