Rear Rack FITS ONLY Denago City 2, City 3 ande Commute SM/MD (E13/18) Top Tube or Step-Thru,

They sent wrong parts are Constantly unavailable via a phone. Which makes me feel they have it automatically sent to voicemail with a lie that They are assisting other customers. They have a phone number that is always unavailable. They prefer an email so they throw you to voicemail with you thinking they are unavailable helping other customers. I am disappointed with this brand as a whole. For the price I should be able to reach customer service. I should have received correct parts. There should be direction with those parts on how to install since they have no video accessible online to show how to install the fenders. They are horrible brand should have went with a specialized

After trying to PROVE that I didn’t receive all of the mounting hardware I still can’t mount one of them. Do better customer service. Not my fault.

The Rear Rack on the City 2 is a nice addition by allowing a bike bag for an extended ride, etc. Its decently built, and actually looks nice on the bike.

UPS says it hasn't received anything yet

i will let you know if bi ever get it

You are sending reviews for merchandise I was charged for and have yet to receive my order? When you call they don’t answer. Poor customer service.

I placed two orders one showed up the second has not even been sent out yet. It’s been a couple of weeks. They act like they’re confused. I give them the order number. They ignore my emails. They are the worst customer service I’ve ever experienced on Facebook. there is a page dedicated to this brand and they all say the same thing that they have the worst customer service They act like a bunch of high school kids running a business. I really think they need to straighten out their reputation, I placed two orders buying parts. I didn’t have to buy, and they didn’t even fulfill them. They can’t even follow up. They can’t answer any questions. They should be embarrassed.

Very happy with my bike rack and your customer service was outstanding!!! Thank you….

I recently purchased a Denago City 2 from Landry's bikes. They let me test drive it around their parking lot, & I completely dug it! I have pedal assist & throttle. Also purchased fenders & back wheel rack. Can't go wrong!

Anyone has a question about a city 2 get one you’ll like

No instructions given for both vendor kits or rack kits to install.

Rear Rack FITS ONLY Denago City 2 (E13A/18A) and Commute SM/MD (E13/18) Top Tube or Step-Thru

Everything fit perfect