I ordered the Fender Set at the same time I ordered my E-Bike. The order was made on 2026-08-02, the bike was delivered on 2026-08-06 and the fenders were delivered on 2026-08-12. The fenders really do complete the look of the bike, however I encountered issues not only with delivery of the fender but also with missing parts.
The fenders showed a FEDEX tracking number the same time that one was assigned for the bike. It took an extra 6 days for the fenders to arrive...I contacted Denago and was told that FEDEX has the fenders and they are not onsite. Was then told that they are shipped on a pallet with other orders and that FEDEX has that pallet and will update delivery date sometime soon. I contacted FEDEX after a couple days and was told they in fact do not have the package in their possession and are waiting for it. I reached back out to Denago and asked them to verify the location of the package, that I'd like to receive them. The very next day after that request, FEDEX received the package and delivered the very next day. FEDEX Ground is only 1 day to my home since Denago is located in Plano, TX and I am in Fort Worth, TX.
When the package arrived, I went to install them only to find I was missing the bolt, washer and nut for the front fender. This bolt is a long bolt that goes through the fork to hold the top of the fender. A replacement was to be sent to me, which took approximately 10 days to arrive, and they sent the wrong bolt, no washer or nut. The bolt was way too short, so short in fact it didn't even go all the way through the fork.
I believe I was lied to about the package, they do not ship any warranty parts or replacement parts timely whatsoever. I'm still waiting on the bolt, and guess I'll see if they send a wash and nut too. Pathetic at best...