Rack- Front for Denago FAT Tire eBike

my name is Jesse Breaux. I am 63 years old and just purchased my first E-Bike., And I chose a fat tire Denago. It was already assembled when I bought it from my local bicycle dealer in New Orleans, Louisiana. I was told when I purchased a bike that I was gonna get an owners manual the tools that went with the bike and whatever you would normally get when you purchase a bike for $1400. At the time I wasn’t aware of the fact that there were two different size bikes either until I got home that night and did some research, which is parsley my fault but you would think that the dealer would have notified me that for my height, which is 5’7” that I would’ve taken a small to medium bike size instead, I have the large I tried to see if they would exchange it and give me the correct size but Adam, which is the salesman I dealt with was not having any part of that once I took it home, it was my problem. So I decided that I’m going to cruising the coast this October and I wanted to get the bike rack for the front and rear because I did not have a good experience with my local bike dealer I decided to go directly to Denago. Since I’ve ordered these Bike racks on September 22 I received many different notifications about it was gonna be here on September 27 then I had on the Shopify app. They said that they printed a label but they didn’t have the product to ship most recently. I received a notification saying it would be here today between 1 o’clock and 5 o’clock, here it is 5 o’clock and I still don’t have my parts. I have called the number at least seven times and left emails messages asking for some type of communication or confirmation about what is happening with my order. I’ve only received one return communication saying that the parts would be here within 7 to 10 days. Also if you go to bike.com to try and get any information on a Denago Bike, it says that the website is not available. So not only do I have trouble communicating with the people at brick-and-mortar stores or sending emails to Denago directly. You can’t even find any information on the Internet.

I just read the guy’s review about cable issues with rack assembly on front. Sad. I already regret and I saw this AFTER I ordered mine and it’s on the way as I type.

I bought the hunt 1 and so far it’s excellent. Shipping was very fast. Ordered a front rack and a fender kit and my order got cancelled with no explanation.

Construction and quality is good. Pretty functional. Front rack could use a front lip or ability to attach one. And it really needs instructions to deal with the front cable layout. Had some issues with a short brake cable that i will have to figure out soon. Unfortubately my bike was assembled without the rack and they didnt leave quite enough length on the brake cable for the front wheel to turn to both extremes with the rack so watch out during assembly.

Rack- Front for Denago FAT Tire eBike