Denago Cruiser 1 Step-thru eBike

The cruiser and commute 1 we ordered arrived broken. We have contacted customer support but have not heard anything back :/ we are so sad, I hope this gets resolved. The materials look great and they seem to be sturdy, just can't verify as we were unable to assemble due to broken materials.

Fun bike. Pedal assist is amazing. Little bit of a learning curve but easy to adapt to an e bike. Disappointed that there are no lights when description says Integrated lights, turn signals, so I'll give it 4 stars for false advertising. Will add a rear view mirror as it's not as easy to look behind me now. Great bike for this 62yr old retiree.

Looking for the right E-Bikes was like tasting the porridge from the three bears. The first one I bought was too heavy. The second one I bought was too chintzy. This bike is more than just right. It’s absolutely perfect. I couldn’t love an inanimate object more. I’m getting a lot of good rides in.

First off - the customer service from this company is exceptional. They communicated throughout the process to make sure I was getting exactly what I wanted once I ordered the bike. They called to make sure I was getting the size, battery power, everything that I wanted. I received the bike several days earlier than promised - BECAUSE THEY DROVE IT TO ME! I live about 80 miles from the city they are located in..
the bike are amazing (I ordered 2). Well built, study. Lots of unexpected extras. I am about 6’2, 230lbs and this bike is comfortable and has no problem getting up hills, up to speed, and going for miles. I am VERY pleased with this purchase and would highly recommentld the bike and the company!

Battery life good, super easy to use. Guaranteed 20 miles per hour. Strong bike. Handles steep hills too. Super fun and convenient. Easy to assemble.

My experience was a little shaky at first as I received my first bike with some frame damage. Upon contacting customer service, they said
""We can't have you riding a bike with frame damage, send it back and we'll send you a new one"" and that's exactly what they did. I'm 72 years old and to say I was surprised at the quality of their customer service is an understatement!! Probably the best customer service I've ever encountered. Needless to say it gets chilly up here in Wisconsin. I was worried it would take a long time to turn this around but they were on it from the 'Good Go' and got'r done fast!! I am more than happy with my new bike and just love jumping on it and putting miles behind me. I run it pretty much on Cruiser 1 for the exercise and I'm already feeling the difference in just the first 80 miles.
Thank you Denago Bikes!
I will always highly recommend you for how you took care of this old dude.

Use this to ride back to my car after kayaking down the river, it carries me and all my stuff 10-12 miles back, battery mileage/power is good and it is super stable, I was skeptical of the little kickstand and am amazed at how solid the bike is with me loading all of that stuff on it, and getting it strapped down, these bikes are a great value and denago has excellent customer service

Have used the CRUISER 1 STEP-THRU EBIKE for a few months now. The bike rides really smooth. Although I had a few issues at the beginning it was resolved with the help of customer support. I was really amazed at the speed at which the support team responded and really helped out in solving the issue quickly. Really would the recommend the bike the brand itself. :)

We bought the Cruiser 1 and Commute 1 about 2 weeks ago and so far we are very pleased with these bikes. We ordered our bikes on Monday evening, and they were delivered to us on Friday. My wife recently had hip replacement surgery and she is loving her new bike too. Thank you!!

The bike is very comfortable to ride and the power train is responsive. Assembly was easy with all the tools provided. Looking forward to many years with this bike.

We Love the bikes! My husband and I purchased two bikes after taking them for a test drive. They are stylish, very easy to ride and reliable! They have plenty of speed and distance for our use. Great bikes!

I took an ebike tour and rode the Denago Cruiser. The way I was situated on the bike is perfect. My back, wrist and neck don't hurt on the bike at all! It is a cruiser so you are sitting straight up - not leaning forward and there is no body weight on your wrists. The seat is also comfortable even on long rides. I just love love love everything about the bike!! I liked the bike so much I bought one! Really great ebike!

Having only recently received the bike, I have had very little chance to ride it for any great distance. However, the other day I finally had a chance to ride my new Cruiser Top-tube bike. It was phenomenal. The assist level unobtrusively adds power to my pedaling effort in a way that I can maintain a brisk, steady speed without tiring. I rode for over one hour in my rural area and came back feeling as if I had done a good workout without exerting myself to the point of exhaustion. By the way, I'm 69 years old and not at the greatest level of fitness, yet, I had a good exercise session and I'm looking forward to doing so on a regular basis. This is the time of year to get out and enjoy the beautiful fall weather and help gain fitness at the same time.

Great bike for the price I'm 6'1 the large bike fits me fine lots of power and torque.

We love our cruisers and spent the weekend exploring. These bikes are great for getting around town. I'm 6'0" and the black top tube fits me great. My wife is 5'5" and the teal cruiser (step-thru) fits her as well. Both of us pretty much stayed in PAS 1 or 2 and it was perfect for getting around Dallas and on the Katy Trail. With heavy traffic or when we needed to increase speed, the throttle is perfect as it lets you get through intersections quickly without peddling or we bumped up to PAS 3 or 4 to get off busy roads and back on a bike path.

We finally got some sunshine in southern California and love love love our new bikes !!!!! such a great way to spend the weekend on the coast . Bar hopping ! Cheers

We love our bikes! We just wish we would have gotten them sooner.

the customer service phone does not work, no good customer service

I couldn’t be happier! I have had this much pure joy and fun since I was 12, riding my Schwinn Apple Krate! The bike performs flawlessly and precisely as described. My only improvement suggestions are- make the bell much louder , make the charger port easier to access, and the seal easier to reinsert. Fantasy ideas would be: offer a lighting package option as small charge deluxe item and have an audible alert for power becoming critically low or for when the “turn-around” distance is reached as to allow adequate power to reach one’s starting point. Thanks for making a fabulous product plus kudos to the AWESOME Ashland Bike Company and its staff!

Denago Cruiser 1 Step-thru eBike

This is a great high quality ebike! It's tons of fun and easy to shift through gears. Pick up speed from stop position to cross a street is a breeze with the throttle. Speaking of breeze, my pup and I enjoy lots of "wind therapy". Highly recommended and well worth the money. Well wrapped and protected, arrived without a scratch and easy to assemble. Thanks to Denago

Excellent Ebike , affordable and smooth , the best part was to be able to test it out at a local dealer Hollywood bicycle shop, the staff was very friendly. Highly recommended.